Tech Support People Are Sharing The Worst Cases They’ve Seen While On The Job

技术客服分享出的他们在工作中遇到过最为糟心的时刻

Austėja AkavickaitėRokas LaurinavičiusAustėja Akavickaitė and Rokas Laurinavičius
Tech support consists of many things; it's a range of services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical, or electromechanical products.

技术客服涵盖很多方面;它是公司为客户购买一系列产品后提供的附加服务,如软件、手机、打印机和其他电子、机械或机电产品等。


This online community collects pics that will make us "cringe to the brink of passing out" and if it gets a point across it's this: technical support services usually provide users with help in solving some common problems rather than providing training on how to use the product.

这个版块里放出的照片会让我们“吓得快要晕过去”,说句心里话,那就是:技术支持服务通常会帮助用户解决一些常见问题,而不是教会客户如何使用该产品。
#1 (花屏)

Look How They Murdered My Boy

看看这些人是怎样把我家宝贝给干掉的

Look How They Murdered My Boy

(图)removing ram from a computer while it's on
电脑没关机就拔内存条

Coleonema
It looks interesting

看起来挺有意思啊
#2 (动我试试?)

The Computer Keeps Overheating

电脑温度高的原因找到了…

The Computer Keeps Overheating
Coleonema
That cat aint gonna move

那只猫肯定不想换地方的
#3 (真BUG)

First It Made Burning Smells, Then It Beeped, Then It Died. Colourful Ants!

(打印机)先是发出一股燃烧的气味,接着一顿噼里啪啦地响,然后就死机了。打开后满是五颜六色的死蚂蚁!

First It Made Burning Smells, Then It Beeped, Then It Died. Colourful Ants!
Coleonema
The poor ants

这群蚂蚁可真倒霉!





Yea, The Printer Will Not Print If You Leave The Plastic Packaging On The Paper!

(图)"The printer isn't working"
打印机不好使了!

Sum Guy
Common sense is not common to everyone

常识并不是每个人都具有的

#5
Is This The Worst Spaghetti Cabling Ever?

这可能就是史上最糟糕的意大利面式的布线吧

Is This The Worst Spaghetti Cabling Ever?
Danieletc
When your servers have Silly String fights.

你家服务器之间开始了一场喷彩摩丝对战
#6 (大力出奇迹)

Ps5 In For Hdmi Replacement. Kid Said “I Pushed The Cable In A Little Too Hard”

熊孩子:请帮我把PS5上的HDMI接口给换一下,我插的时候好像有点插太狠了

Ps5 In For Hdmi Replacement. Kid Said “I Pushed The Cable In A Little Too Hard”
Vic
We have a Kryptonian among us..

我们中间有一个氪星人。

Jace
Uh. No. He obviously “rage quit” some game he wasn’t winning at.

呃,不,显然他是比赛输了后"愤怒退出"了。

Dre Mosley
Wow. Must be nice to actually get a PS5 though.

哇。不过能有个PS5肯定也不错。

Id row
Did he use a hammer?

难道它用的是锤子么?




"In a time where most of the internet can be incredibly serious and most times saddening or angering, r/techsupportgore is fun because you go on it and you can laugh (and/or cringe) at the crazy posts. Where else can you see a post like, 'Wow, these cables really are messy' [or] 'A lizard fried my motherboard' back to back? I love our growing community. They're a bunch of people that just enjoy tech and to some extent, the worst of it."

在这个时代,网络环境给人的感觉是非常严肃,但传递的大多信息都是悲伤或愤怒的,而r/techsupportgore就像是一片乐土,因为那里的帖子绝对疯狂到会让你捧腹大笑。你还能在那里看到不少这种类型帖子,“哇,这些电线真的很乱”(或)“一只蜥蜴烧坏了我的电脑主板”?我爱那里日益丰富的板块,在某种程度上他们只是一群倒霉的科技爱好者。
#7 (罪魁祸首)

Unironically Canadian It Gore

(图)lnternet down in Tumbler Ridge, B.C., after beaver chews through fibre cable
(加拿大)不列颠哥伦比亚省塔布勒岭区的网断了,起因是河狸咬断了通讯光缆





Marco Conti
He looks somewhat guilty.

他看上去好像有点心虚。

Jace
This is just a bad placement of fiber.

这是通讯光纤埋的位置不好


Leo Domitrix
Sounds about right...

听起来挺有道理的
#8 (出土“文”物)

Yes, That's Concrete

是的,你没看错那是水泥

Yes, That's Concrete
Vic
Did you trying turning off and turning on again? Yes but the power button is stuck. Not the laptop, yourself..

这机器你没再开机过么?好吧,电源开关卡住了吧。那不是笔记本开关卡了,而是你自己。


BrokenPS2
Not a ThinkPad!

还联想!你都想啥呢?


I Found This While Scrolling Through My Camera Roll From 2018, Enjoy

这是我翻看相机时发现2018年时拍的照片,请欣赏

I Found This While Scrolling Through My Camera Roll From 2018, Enjoy
engineer_nope.avi
This happens a lot back in Vietnam, sadly.

可悲的是,这在越南是常有的事。

Nadia Montera
Philippines, Nepal, India and the list goes on :)

菲律宾,尼泊尔,印度那里也是一样


Mavis Mayfield
Yeh I live in Saigon. It's the norm here.

是的,我住在西贡。这是这里的日常。


Mazer
India as well....shocking!

印度就是这样的,我的天!


Night Owl
Spaghetti again :D

这就是意大利面式的走线…

Suzanne Haigh
A lot worse than the one above

这不比上面那个图里的线不乱多了

Jace
This is what happens when various lazy-ass companies all take the “not my job” approach, when they all have to use the same public services. This is why regulation is critical, but libertarians think people will just do things correctly all on their own or that “the market” will correct it on its own. Fantasy.

各家公司因为懒而都秉持着“这不归我管“的态度时,就会出现这种情况,因为它们布线用的都是通过同一个公共通讯基础设施。这就是为什么管理非常重要的原因,但自由主义者认为,人们只会做自己认为正确的事,或是相信“市场”自身会纠正其中的问题。

DIANA REYES
I don't even want to look

简直辣眼睛


Keerthi Vardhan
Pity the tower holding them together.

可怜这根电线杆了


That Is An Ant Inside The Screen!!!

显示器屏幕里居然钻进了个蚂蚁!!!

That Is An Ant Inside The Screen!!!
Isah izzy
And now I'll never be able to sleep fine again

完了,我再也没法睡个好觉了

Jace
Why? Ants don’t generally bite or anything.

怕什么,蚂蚁又不会咬坏什么东西

mcborge1
Yep, definately a hardware bug.

好吧,绝对算是“硬”件故障了。

*me*
That’s annoying

好膈应人的

I am a fluffy cat
windows is so buggy

WIN系统又出BUG了

Id row
I'd have to throw the whole laptop away.

要是我遇到这事,我会把整个笔记本电脑都给扔了的。


Furry Critters
I had a spider stuck in my computer screen for a while.

有只蜘蛛卡进我电脑屏幕里也一阵子了。

Roger Haywood
Its a bug in the system.

这是系统漏洞。

Rannveig Ess
Well.....it's a computer bug. Obviously....

嗯…算是电脑故障。很显然……

jjdubs W
Gives new meaning to a computer bug...

赋予电脑BUG一个新含义

Brandi VanSteenwyk
Ewwwwwwww!! Must've heard he could get a byte just inside the door.
Milord Cutter
That happens here in Florida more often than you would imagine.

这种事在佛罗里达发生的次数比你想象的要多。

François Carré
She wants access to that precise file folder, obvioulsy.

很显然它是相当想去访问那些文件夹…

Rainy Day Wolf
ants get everywhere... I used to like them but now I'm just tired of fighting them

蚂蚁无处不在…我以前很喜欢它们,但现在我烦透了和它们斗争

Alyssa
Imagine being stuck inside a computer screen, looking out.

想象一下,你被困在电脑屏幕里,向外张望。

GaeFrog
Does it just crawl around in there? I cant tell if its dead or not lol

它会在里面爬来爬去吗?它是死了还是活的,哈哈

Adam C
Same way dust get in.

灰尘也是这样钻进里面的


Just Had A Laptop Returned That Has A Used Bandaid As A Webcam Cover
Lauren Caswell
I've always wondered why they don't have a simple manual plastic slide over cover.

我一直想知道为什么他们没给摄像头安一个简单可手动揭开的塑料档盖。

Sarah
I didn't even know that was a thing till this post.

在看到这篇文章之前我都不知道能有这事


Ivy la Sangrienta
I've done that with an unused bandaid before, but a used one?

我以前用的是新的,绝对不会用用过的

im.bored.person
my dad used to do this when he was working online

我老爸在上网工作的时候经常这样干

#12
Grossest Controller Of The Year Goes To

年度最令人恶心的任天堂掌机

Grossest Controller Of The Year Goes To
#13
Hot Glue Gun Ad On Facebook. Just Why

脸书上的热熔胶枪广告。这到底是要想干啥?

Hot Glue Gun Ad On Facebook. Just Why
Adam Francis
But have you tried it? runs 10x faster

谁这么试过?这能让你电脑运行快10倍么?


Keerthi Vardhan
Hope they didn't take it for a solder gun..that guy sure didn't read his ad manual.

希望他们没把它当成焊锡枪,那家伙肯定事前没看过他卖的东西带的广告手册。

BlackPearltheSeaWing/NightWing
Obviously the person who made the ad has no idea how to properly use a solder gun or a hot glue gun...

很明显,做这个广告的人不知道焊锡枪或热熔胶枪都是干嘛用的



Slpt: Laptop Charger Panini Press
engineer_nope.avi
This person is living in 2035.

这个人是生活在2035年吧。

ays
Keeps the food warm.

这是让吃的保温吧


Mark Johansen
No sense wasting the heat they produce.

浪费电池散出的热量是没有意义的。

Nadine Bamberger
That's very energy efficient, kudos.

好环保啊

Susan Widomski
Very inventive.

相当有创意。

#15
Forbidden Caprisun

过期果冻?

Forbidden Caprisun
Priscilla Reshell
wat is tht?

这玩意咋了?


Kira Okah
A phone battery on the verge of going boom

一块马上就要爆炸的电池

Doob
a battery, that's how you know it has been overcharged

电池:这回你知道充过头了吧

it's Wednesday my dudes.
its a battery, sometimes when they go bad they will expand and eventually explode soo ummmmmmm

这是电池,有时坏了就会膨胀,直至爆炸

Jace
Another explosive Lithium Ion battery. Can we not figure out a better technology to replace these things? I seem to remember reading that one has been invented but isn’t getting very far for various reasons (miniaturization isn’t going fast). I like Raphtaila’s comment

又出现锂离子电池爆炸的情况。我们能想出一种更好的技术来替代这东西吗?我依稀记得以前见过一种已被发明出来的技术,但是由于各种原因(小型化很难),但这种技术并后来没有得到太大的发展。

Hedonism Bot
Last I checked, several companies are working on solid-state lithium-ion batteries that don't have the flammable electrolyte. No word on how long it might be before it's ready for prime-time, though.

据我所知,有几家公司正在研究不含易燃电解质的固态锂离子电池。不过,还不知道要多久才能进入寻常百姓家。

#16
One Of Our Clients Couldn't Figure Out Why His Wireless Keyboard And Mouse Weren't Working

我们一个客户想知道他的无线键盘和鼠标为什么不工作

One Of Our Clients Couldn't Figure Out Why His Wireless Keyboard And Mouse Weren't Working
Pau Tea
It's like buying a new comfy couch but keeping it wrapped in plastic so it doesn't get dirty

这就像买了一个新的懒人沙发,但保护膜一直没扯掉,这样它就不会脏了

Madison Sadler
Lol that would probably be me

哈哈哈,这就是我了
#17 (终于插进去了)

"Why My Keyboard Doesn't Work"

为什么我的键盘不好使啊


Llama_flower93
See, I thought I was looking at a USB hub first glance. Then I saw the ethernet cable.

我第一眼还以为是USB集线器。直到我看到了带着天线的路由器….

Shelli Aderman
Took me a minute...

都让我看呆了

#18
Hard Drive Data Recovery

数据恢复

Hard Drive Data Recovery

(图)I'm trying to extract the data off this laptop hard disk. I've got as far as taking the drive apart. Do I need to take the disk off the spindle or leave it on there? Also what drive recovery hardware and software do I use (that's my next step)?



Vic
Na that's too slow, just use a straw to suck the data off disk and blow it into the storage..

那多慢啊,用吸管把碟片上的数据吸出来,然后吹进存储器里多好啊

Vorknkx
Opening it up like this ruined it completely. Any hope of extracting data from this drive is gone.

硬盘只要一打开这玩意基本上就废了, 数据提取你就甭想了





Dee on bikes
First, you need a magnet to bring the data up to the top layer.

首先你应该拿一块磁铁把数据吸出来
#19 (祸从天降)

It Was A Technological Murder/Suicide Today. Crt TV Landed Directly Onto A Brand New Asus Chromebook

让技术抓狂的一天,一个电子管显示器掉下来把一个全新的华硕笔记本给砸了

It Was A Technological Murder/Suicide Today. Crt TV Landed Directly Onto A Brand New Asus Chromebook
engineer_nope.avi
Ooooffffff, this hurts a bit something in me

我的天,心悸一刻




BlackPearltheSeaWing/NightWing
I would have cried.

我要哭了


User Complains About Weird Smell While Using His Laptop
Well, at least he found it before it got worse

至少他在情况恶化前找到了问题所在

#21
While Many Of Us Are In The Business Of Tech Support, Self Help Is Often Necessary

虽然我们很多人都在做技术支持的工作,但有时还有必要自己去动手去亲自解决的

While Many Of Us Are In The Business Of Tech Support, Self Help Is Often Necessary
Lauren Caswell
The builder's house is the last to be fixed, as the saying goes

常言道,最后要修理的是建筑商自家的房子

Danieletc
Hey, still running...

还好,都没坏


Karen Grace
Hmmm... is that what you do when you don't have a desk? I mean it all looks accessible depending on what step your on. The way everything is laid out and with plug straps on the steps this looks more purposeful than an accident or a temper tantrum.

嗯…你没桌子的时候就这样凑合吗?我的意思是,这是为了省事而临时搭的桌子吧。东西摆的和走线还算井然有序,而不像是一场意外或是发脾气造成的。

kjorn
made of cardboard i guess

我猜这桌子像是用纸板搭的

James016
To be fair, it's still on and working

做句公道话,至少没坏

DIANA REYES
Mom is going to smack you when she gets home

等你妈回家后你可就惨了

Jace
Looks like a rage quit. Maybe not a game, but computers offer so many possibilities in the way of generating impotent rage.

看起来像是怒退的结果。或许并不是因为游戏,但电脑总会出现各种让你怒退的情况。

#22
Ps4 Botched Repair Attempt.

Ps4给修坏了。

Ps4 Botched Repair Attempt. The Shop That Did This To The Client's Unit, Charged Them $100! Should I Put Them On Blast?
engineer_nope.avi
If they screwed up and still demanded you pay, you have all the rights to sue them for damages.

如果他们保修的给修砸了,还想让你出钱背锅,你有权告他们要求赔偿损失。

Gekka Dojo
Meth and computer repairs do not mix well.

码农和修电脑是两码事的

Duncan
Gee, I thought i was bad at soldering

天啊,我还以为就我焊接手艺不好呢


Mazer
Now that takes skill

干这活是需要技巧的


Free Laptop! Too Bad The Screen And Keyboard Are Ruined With The Spray Paint
N G
Think that might be the point. I'm guessing pissed off ex-partner...

我想这就是问题的关键。我猜这是上一个维修工被惹毛了吧



Mumchkin
Maybe I can be salvaged for parts?

要是我我会把它当料板?

KatKaleen
Might be still useful for parts.

或许这里面的有些零件还能用呢

Suzanne Haigh
Is there any way the screen could be replaced?

有没有办法把显示屏给换了?

Gekka Dojo
Even if the laptop sells for $250 used, a new screen for $50 bucks and you're in business, LOL.

现在二手笔记本能卖250美元,而一个新的显示屏要50美元,还不如买个二手的呢



Customer Came In With A 512gb Ssd In Their MacBook Pro That Only Had 77gb Of Their Own Data On It, Yet It Was Reading As Full Of "Other" Files. After Some Digging It Turns Out That Apple Mail & Gmail Were Writing A New Encyclopedia Britannica Behind The Scenes. That's A Whole Lot Of Text

有位客户在他的苹果电脑里装了个容量为512G大小的SSD硬盘,他说硬盘里面只应该有他自己的77G的数据,但发现却有 “其他”超大文件。经过一些调查,好了他发现Apple Mail和Gmail在后台下载了堪比一本新大英百科全书大小的文本文件。


Ece Cenker
What does the op mean by "A New Encyclopedia Britannica?" What was all that text?

“新大英百科全书”是什么意思?那是什么邮件?

Caridina
"A New Encyclopedia Britannica" stands for a giant mass of information. The customer's mail app created a file (mail archive file?) that is larger than the operating system. And now I wonder how and why.

使用《新大英百科全书》比喻海量信息。客户的邮件软件默认下载并积攒了一个比操作系统还要大的文件。现在我想我知道什么原因了。

Maurettis
Weird that logs don't have a space limit

让人奇怪的是,这日志居然没有容量限制

Two_rolling_black_eyes
Encyclopedia Britannica used to be the biggest source of information. Its last printing in 2010 was 32 volumes and over 32,000 pages. This person's mail system was appending every version of every e-mail to a single txt file over time. Its supposed to be a temp file dexed when the e-mail is read. sent, etc. An average GB can hold more than 600,000 text files so this one file is over 211,800,000 pages long

大英百科全书是曾经最大最全的百科全书。它最后一次印刷是在2010年,共32卷,超过3.2万页。这人的邮件系统将每封邮件里的信息附在一个txt文件中。它应该是一个临时文件,邮件被读后就会被删除、送出等。平均每GB可以、塞下超过60万文本文件,因此这个文件估计超过能有21180万页

María Hermida
Great explanation! Thanks!

解释得相当到位,谢啦